Contact

Call 0207 942 4000 (UK) - Email Us

Here at the Science Museum, we believe in high quality customer service and ensuring full customer satisfaction so if you have an issue with a product or an order that you are trying to place online or even just a general query, please call us as we would love to hear from you.

If you would like to contact us for any reason please contact us using the methods below or use our online contact form.



By email

shop.sciencemuseumonline@sciencemuseum.ac.uk
We aim to respond to your email within two working days of receipt dependent on the nature of the query and of any third parties involved.

By telephone

Call our Customer Service team on 0207 942 4000 (option 3), between 10am - 12pm and 1pm - 5pm Monday to Friday (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)

Bank Holidays and Weekends - closed

By post

Science Museum Shop
Exhibition Road
London
SW7 2DD


Product Technical support

For all queries relating to Science Museum branded products purchased from other stockists/retailers, please contact the relevant stockist/ retailer directly. Alternatively contact our customer service team as above.

Customer service opening hours

Monday - Friday 10am - 12pm and 1pm - 5pm (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)