Delivery

Standard Delivery - please allow 5 working days for delivery
UK Mainland and Isle of Wight: £4.95 per delivery address
UK Offshore (Isle of Man, Scottish offshore isles, Northern Ireland, Inner Hebrides): £12.95 per delivery

Next Day Delivery - order by 1pm - £7.95 per delivery address
Orders must be received before 1pm the day before desired delivery date. Please note we can only offer next day delivery on Monday to Thursdays. A Saturday delivery service is not currently available.

Due to adverse weather conditions throughout the UK, we are currently experiencing delays with our delivery services, please bear with us.

EU: please allow up to 8 days for delivery
EU: £19.95 per delivery address

Delivery outside the EU
We regret that we do not currently deliver outside the EU.

Returns

If you wish to return or exchange a product to us for any reason you may do so within 28 days of the date of dispatch. You can return products purchased to our returns centre address listed below.

Science Museum Returns, Unit 8, The Parkway, Centrum, 100 Business Park, Burton on Trent, Stafforshire, DE14 2WL

The value of the returned product(s) at the time of purchase will be refunded in full to the same credit/debit card used to purchase the goods. Please allow up to 28 days from the receipt of your return for a refund to be processed.

If you wish to receive replacement goods, please order them via our website or our call centre. We regret that we are currently unable to exchange goods via the returns centre. If you have any questions please contact our customer services department on 0151 650 6061.