Shop Online

Product Descriptions

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products; however there may be occasional errors. In this event you will be provided with a full explanation and a corrected offer. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All items are offered subject to availability at the time of ordering.

Prices

The price shown for the goods includes VAT and excludes postage and packing. The charges for postage and packing are show in the Checkout once you have entered the method of delivery and before you are asked to confirm the order.

All items are offered subject to availability at the time of ordering.

Deliveries

All orders are despatched by our nominated carrier. A signature is required on delivery. For Standard and Next Day Delivery options delivery is Monday to Friday (except Bank Holidays) between 09.00 and 17.30. For Saturday Delivery option delivery is the following Saturday between 09.00 and 14.00. We are unable to delivery to any PO Box or BFPO address.

Overseas Deliveries

We regret that we do not currently deliver overseas. This includes the Channel Islands.

Payment

We accept all major credit cards and debit cards except American Express, Diners Card or Visa Electron. Credit or debit card payments will be charge on despatch of the goods. When payment is taken from your card the transaction on your card statement will state "NMSI Shop Online" for orders placed on our website and "NMSI ShopByPhone" for orders placed with our customer service team. We accept cheques made payable to NMSI Trading Ltd. Please send your order to Science Museum Shop, Science Museum, Exhibition Road, London SW7 2DD. Please do not send cash through the post.

Returns Policy

If you are not entirely satisfied with an item, please return it to us (in its original packaging and with all relevant documentation) within 28 days and we will be happy to exchange it or refund your money. Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your post office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.

Data Protection

We will keep a record of your name and address to send you news and information on our products and events. From time to time we share information with carefully selected organisations whose products may be of interest to you. Please complete the relevant boxes when you place an order.

Security

All credit card transactions are carried out in secure mode. This means that all data exchanged between your computer and our server is encrypted using a 256-bit encryption algorithm. A company called Thawte holds the public key to this algorithm, their logo can be found on our checkout page. Left clicking on the logo will verify the integrity of the security certificate and give you more information about the company. Verified by Visa and Mastercard© SecureCode™ To give you even more confidence in shopping online with sciencemuseumshop.co.uk, we have introduced Verified by Visa and Mastercard© SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card.

Visit the Verified by Visa website
Visit the Mastercard© SecureCode™ website

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase. Please note: Your Verified by Visa and Mastercard© SecureCode™ password is related to your credit/debit cards and is not your sciencemuseumshop.co.uk customer account password. Sciencemuseumshop.co.uk does not have access to your Verified by Visa or Mastercard© SecureCode™ password.

If you would like further information please telephone 01925 467 446 or email customerservices@sciencemuseumshop.co.uk and our customer services team will be ready to help.

Thank you.