Contact Us - Essential Information

Here at the Science Museum, we believe in high quality customer service and ensuring full customer satisfaction so if you have an issue with a product or an order that you are trying to place online or even just a general query, please call us as we would love to hear from you.

If your query is regarding a product purchased from the Museum shop in South Kensington, please call the Museum shop customer services number on 0207 942 4499

If you have a query about a product purchased from the online shop, please call the online shop customer services number on 0151 650 6061

For all queries relating to Science Museum branded products purchased from other stockists/retailers, please contact the relevant stockist/retailer directly.

Online Customer Services

Call our Online Customer Service team on 0151 650 6061

Opening hours - 10am - 4.00pm Monday to Friday (excluding public and bank holidays). (Local rate number for BT users only. As mobile and other network call charges may vary, please refer to your service provider for more details.)

Online Shop Returns

For products purchased from the online shop, please return to:
Science Museum Shop Returns
Unit 8, The Parkway
Centrum 100 Business Park
Burton on Trent
Stafforshire DE14 2WL

Museum Shop Customer Services (South Kensington)

How to contact us:

By telephone

Call our Customer Service team on 0207 942 4499

Opening hours - 7 days a week (except 24th - 26th December)
10am - 5.30pm - term time
10am - 6.30pm - school holidays

By email

(Please only use this email address if you have a query relating to a product you have purchased from the Museum shop in South Kensington only.)

scm.shop@sciencemuseum.ac.uk

By post

Science Museum Shop
Exhibition Road, London SW7 2DD

Returns

Retail Customer Services
Science Museum Shop
Exhibition Road, London SW7 2DD

Visit our shop (South Kensington)

Science Museum Shop
Science Museum
Exhibition Road, London SW7 2DD

Opening hours

7 days a week (except 24th - 26th December)
10am to 6pm term time
10am to 7pm school holidays

Press enquiries

pressoffice@sciencemuseum.ac.uk